Swift Networks Limited facilitiesTechnical Support Engineer (Team Lead)

Is Swift Networks Limited facilities Technical Support Engineer out ?

we want to use this great opportunity to inform the general community who have been asking us through our website and social media if the management has announced the release of new Job Opportunities

first of all we want to inform the general public that we are not posting first hand news that is to say that you can contact the management for more information and also to inform the general public that no job company is collecting money to offer jobs

Please all aspirant are advice to apply on time and wait for the release of the work list

How to Apply

Interested and qualified candidates should send their Applications and CV to: hr@swiftng.netusing the Job Title as the subject of the mail.

Location: Victoria Island, Lagos

Employment Type: Full-time

Key Responsibilities

1. Manage incidents, respond to requests for technical assistance in person, via phone & email
2. Ensure installation, maintenance, and troubleshooting are carried out within the agreed SLA.
3. Responsible for resolving concerns on signal strength, signal-to-noise ratio, and similar parameters in accordance with the company’s approved standard.
4. Inform supervisors of recurring problems
5. Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers, and switches on the networks
6. Carry out the alignment of microwave radios on the network
7. Respond swiftly to alarms within acceptable SLA and rectify faults on sites at various levels.
8. Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF, link degradation, cell unavailable, etc.
9. Monitoring, inspection, and acceptance of new sites and ensuring 100% compliance with the company’s specification
10. Maintain comprehensive records of all transmission links, power equipment, BTS, and spare parts on-site
11. Monitors and coordinates all active and passive activities on eNodeB sites.
12. Analyze the root cause of outages with the aim of driving improved availability on the network.
13. Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
14. Inspects and supervises vendor’s completed jobs to the company’s specification
15. Collation and submission of periodic/job completion reports as when due
16. Ensuring compliance with the customer’s SLA and KPI always.
17. Ability to configure routers (Cisco/Huawei) and switches
18. Responsible for supporting post-sales customer activity remotely and on-site
19. Responsible for carrying out detailed Site Surveys & maintain proper documentation
20. Promptly investigate, resolve & report any incidents, errors, events, or deviations.

Qualifications

1. BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics, or any other relevant fields with a grade of at least 2.1
2. 4 - 5 years relevant work experience.

Essential Attributes:

1. Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player.

Desired Attributes:

1. Relevant industry experience in handling telecommunication equipment.

Application Closing Date

31st August, 2024.